Customer Services

First Choice Fancy Dress

When you have a party coming up it can get very stressful searching the internet for the ideal costume and the right shop to buy from that is why we are called First Choice Fancy Dress.

If the prices are competitive and the postage system fair and simple why not just make the first choice and relax knowing that your brand new costumes will soon be with you without even having to leave the house.

Simple online shopping

Make yourself a cup of tea, relax and simply browse our great range of costumes, wigs and accessories here online. Click on any items for more information and to add to your shopping cart. After you have finished your selections just click on your basket to view your selected items. At this stage you can still just add or remove products.Then select your postal service and the shipping costs are worked out automatically for you. Finally proceed to checkout.

Payment methods

We accept payment by debit or credit card, paypal, cheque or postal order.

Please note that no order will be dispatched for shipping until it is paid for in full.

All cheques and postal orders should be made payable to First Choice Fancy Dress.

For your security at checkout protx card handling services are enabled by default. Alternatively you can choose to be re-directed to paypal where you can enter your payment card details or log in to your account. In this way we never see or hold these details.

Postage Prices And ShippingTimes

Generally items are sent by first class recorded post and shipping times are very good. Usually any delays are down to the customer not being at home to receive the item and it being returned to the local sorting office.

Prices are generated by weight but a general guidance rule is:

Small items and wigs £2.95. Costumes £4.95, fleece style costumes £8.50.

Maximum standard service online postage cost is £9.95* so you can happily shop without worrying too much. *Please note express delivery is available but at an additional cost.

Help Us To Help You

It would be much appreciated if you could provide us with contact numbers and a required by date.

Although we cannot be bound by this date, this information and early communication makes all the difference in resolving issues if a problem occurs.

Larger Orders Or Item Shortages.

As previously mentioned we have a great bulk saving on postage for larger orders. If for some reason we are short of a product that makes up your order we will let you know immediately but will send the rest of the order out to avoid delays. In this way we can give you an estimated arrival time or you can choose to source the item yourself. If you still want the item we will then post it out to you at no extra expense when it becomes available.

Order Cancellation

If you decide you no longer require the item you have purchased or wish to part cancel an order, please contact us immediately by phone or e-mail. In this way you will not incur any unnecessary postage costs and your payment can simply be refunded.

If the items have already been shipped you must make written contact within 7 days of receipt preferably through our online returns form on the contact page. Goods must be in an unopened and unused state for refund.

Returns Policy

Most goods purchased from First Choice Fancy Dress may be returned for exchange or refund but you must give written contact within 7 working days of delivery. E-mail through our returns page is acceptable contact. Your cancellation timescale starts the day after you actually receive the item but you also must abide by our returns policy. Please carefully read the information below.

• Please visit our contact page and complete both stages of the online form before returning.You will be able to download a returns form once you have entered your details.
• You must make written contact within 7 working days of receiving your item.
• Written contact through our online form within 7 working days of receiving your item is the easiest and preferred method.
  Do not just send items back without an authorisation form as they will not be accepted.
• Please return the goods in safe packing to the address on the returns form. If you are unsure about this please make contact first.
• The item has to be in a suitable condition for resale so must be returned as you received it and would wish to receive it yourself, presentable with all the original packing.
• Items returned with missing or torn neglected packaging are not acceptable returns and will not be refunded.
•  You may try the main outfit on but it must not be worn, washed or altered in any way and be free from odour (including perfume or smoke).
• Please do not open any sealed packages such as wigs, tights, teeth, make up, masks, boot covers and belts that come with the costume. All returns are inspected by us upon receipt and our decision is final.
• It is your responsibility to pay the costs and ensure the goods are returned safely to us. We always recommend that you get proof of postage or pay a small fee for recorded delivery. We can in no way be responsible for items that have not been received so please make sure you keep all receipts and proof of postage until you have received your refund.
• Sorry but all outward postage costs, express delivery and insurance are non refundable.
• We will normally refund within 7 - 10 days and promise to refund within 30 days of the item being received by our return address.
• We will not be held responsible for any interest incurred if your refund date is outside your credit card companies timescales.
• Any item returned that is considered outside of our returns policy will not be exchanged or refunded and you will be contacted with a reason and regarding the return of this item to you. If you do not want the item back it will be destroyed after 91 days.
• All faulty goods must be reported as soon as possible. Any attempt to alter, damage or misuse the item will result in no refund.
• Sorry we cannot be responsible for party deadlines so please book early. If your item is faulty or you want an exchange you will have to place a new order if you need it urgently as under no circumstances can exchanges be sent out without receipt of the original. We have to be firm on this as although we will honour our policies and do our best to get your replacement out on time we cannot just send two outfits out for the price of one.

Website Photo's and Images

The images on this website are for guidance only so please read the description below the item for what is included in the purchase price. We do our best to keep the images up to date and try to advise on small changes that we have noticed but colours and design can change as the manufacturer reserves the right to do this without notice. All images and trade marks are the property of the copyright and license holder.

And Finally

Prior to shipping, we may need to contact you or verify your details and we reserve the right to decline, reject or cancel any order or part order without notice and refund any payment in full.

All goods remain the property of First Choice Fancy Dress until paid for in full.

• Delivered to your door
• Great price
• Easy payment
• SIMPLY BUY ONLINE - 24/7